Sales Administrator

Your role in our team:

• The Sales Administrator is responsible for receiving and processing orders.  Maximising the Customer Service level and Order Fulfillment Rate in a shared service centre organisation.
• This role comes with a progression path to team lead.  We are seeking someone with the desire to understand the role and then develop into a team lead of the department locally.  We are therefore seeking someone with long term goals and drive for future progression.
• Main Duties:
  • Respond to calls, emails and chat promptly and professionally.
  • Receive and process orders and enquiries.
  • Support export processing and compliance with regulations.
  • Provide information about products, pricing, availability and delivery schedules.
  • Update business partner records and reports on computer databases.
  • Check stock and re-order supplies.  Assist in managing stock on-site and coordinating between departments to enhance inventory accuracy.
  • Track and prioritise orders, arrange deliveries including country-specific shipping documents, raise invoices and credit notes.
  • Provide after-sales support.
  • Work to targets.
  • Facilitate communication of information between product lines to aid in the development of our Clusters.
  • Give quotations and check product availability.
  • Handle complaints by coordinating with relevant departments or pass them to a supervisor.
  • Work accurately and efficiently, ensuring all informatin is complete. 

Your profile:

• Qualifications/Requirements:
  • Previous administrative or customer service experience within the industrial or agricultural machinery industry preferred.
  • Excellent customer service skills.
  • Effective (verbal + written) communication and interpersonal skills.
  • Profound organisational and time management skills.
  • The ability to use your initiative and prioritise tasks, work independently and collaboratively in a team.  And sell products and services.
  • Persistence and determination.
  • The ability to accept criticism and work well under pressure.
  • Strong IT skills, particularly in MS Excel, Powerpoint and Word.
  • To be thorough and pay strong attention to detail.
  • Fluent in written and spoken English.
• For further information on the position please contact Nikki Mitcham at nikki.mitcham@claas.com.

Your benefits:

• Brand new state of the art office building just off the A14 with free parking
• On site subsidised employee restuarant
• 24 days annual leave risng by one day per calendar year to 28 with option to carry over
• Holiday purchase scheme to take annual leave to 30 days per annum
• Defined Contribution Pension Scheme with Company contribution of 8%
• Life assurance - 4 x annual salary
• Free eye test and money towards glasses
• Employee Assistance Programme - free legal and personal support for employees and their families
• Christmas close down period