Technical Support Specialist - Graduate Program

Your role on our team:

The CLAAS North American Graduate Program is a 12-24 month professional development plan within our NA Service Department. Participants will combine practical work experience with specialized development opportunities in North America and abroad.

Program participants will become familiar with CLAAS products, dealer networks, customer operations, headquarter functions, and business practices.  Concurrently, participants will perform duties essential to the assigned service functions such as assisting with the in-field technical support to dealership personnel and directly assists in the on-going development of the dealer’s ability to service and support CLAAS products. Successful completion of the North American Graduate Program is preparedness for a professional role as a Territory Technical Representative or Technical Specialist, or other suitable position within North America.

•    Provides technical and service support for CLAAS products at the dealer location or customer site, including investigating concerns/ effectively identifying resolutions and assisting in training for dealer service techs, both at dealer locations and at company training locations;
•    Regularly prepares and presents detailed technical reports of product performance and reliability issues to management.
•    Assists with completion of Product Improvement Programs and Campaigns as requested.
•    Schedules dealer and customer visits as dictated and directed by the technical needs of Field Support and Warranty Manager or at the request of the Region Technical Manager(s). 
•    Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
•    Reports results and variances periodically and propose necessary actions and works closely with the Field Support and Warranty Manager.
•    Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. 
•    Demonstrates regular and punctual attendance at the assigned work location.  

Note:  This position includes extensive travel – during harvest expect 80% - 100% travel; valid driver’s license and passport is required
o    Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities.  During these times, 1 to 2 weekends away from home at a time is possible.

Your profile:

•    Bachelors’ Degree with emphasis in a technically related field or equivalent experience – Agricultural based study, a plus
•    Entry Level, 0-3 years’ progressive technical experience; 3+ years’ experience, preferred. 
•    Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
•    Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
•    Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
•    Proficient in the use of diagnostic tools (Elec. and Hyd.), including computer-based tools.
•    Proficient computer use in MS Windows and main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.

Full-time Benefits Package Include:

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment