General Manager - NHC

Your role on our team:

The NHC General Manager (GM) is responsible for providing the strategic leadership that drives the sustained growth and profitability of a multi-store Agriculture Machinery Dealership chain within the assigned territory. The position consistently ensures the highest level of customer support and service to its customers. The role is responsible for leading a dealership brand and culture that is fully aligned with the Global CLAAS Retail strategy. The GM has the necessary competencies to effectively manage multi-retail locations and is responsible for overall business planning and results including, but not limited to cultivating and transforming processes to support equipment Sales (new and used), Parts & Service, appropriate inventory management, accounting & finance functions, management and development of dealership personnel, and safety. The position will ensure the Marketing is in line with corporate guidelines. The role is responsible for developing cooperative relationships with key stakeholders and shareholders. 

• Progressively manages the continued development of business processes to grow profitable Ag Dealership retail stores.
• Responsible for the utilization of competencies to build, develop, and lead a team in a flexible and functional multi-location organization to profitably grow Ag dealership business.
• Responsible for retail revenue, as well as defining and implementing standards and processes for tactical growth in cooperation with CLAAS North America and Global Retail leadership.
• Ensures control and management of operating expenses, including full organization budget responsibility.
• Manages after sales support to NHC retail customer base, ensures after sales service is above peer groups (Best in Class).
• Analyzes and identifies gaps and develops / implements strategies with the intention of strengthening, optimizing, and expanding business options.
• Acts as the change agent to align and execute business decisions and/or relationships in accordance to the CLAAS Global Retail business strategy.
• Performs “go to market” analysis of business with the intention of increasing market penetration and brand awareness within the CLAAS retail Marketing guidelines.
• Monitors the appropriate NHC and supplier branding and corporate identity within NHC to ensure that the brand image is successfully transported into the market with maximum impact.
• In cooperation with North America Human Resources, hires, trains, develops, and appraises staff effectively. Identify employees’ skills and develops them by coaching and counseling on a regular basis. Conducts performance appraisals timely and provides continual feedback on performance. Takes timely corrective action, as necessary, and in accordance with company policies. Works closely with the North America Human Resource Department to handle disciplinary matters, grievance resolutions, and other personnel related issues.
• Participates as part of the North America CLAAS Retail Management Team and represents NHC interests.
• Ensures direct reports are compliant to all local, regional and country laws in relation to business practices, employment and safety regulations.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. 
• Demonstrates regular and punctual attendance at the assigned work location.

Note:  This position includes frequent travel by auto; valid driver’s license with a continually verifiable safe driving history is required.  Position will require some overnight travel and weekend or evening work.

Your profile:

• Bachelor’s degree in Business Administration, Ag Economics or related field highly desired, or equivalent work experience. Master’s in Business Administration, preferred, not required. 
• 7+ years of related experience in dealer operations and growing retail business within relevant industry sectors.
• Business, Sales, and Customer Service minded individual with practical industry experience and knowledge of captive dealer network.
• Proven ability to effectively manage a multi-store environment while supporting customer driven directives, including strong understanding of parts and service department functions and how they directly contribute to the store profitability and customer satisfaction.
• Excellent sales management skills. Strong networking and negotiation skills. Proven ability to persuade and influence others.
• Advanced experience leading both exempt and non-exempt level employees; experience in team supervision and management as well as training and staff development; demonstrated ability to lead and motivate others. Ability to give employee feedback in verbal and written form succinctly and timely.
• Experience and proven success in optimizing dealer performance and growth.
• Proven ability to successfully launch new product lines into local market sectors.
• Proven collaborative customer relationship management skills.
• Strategically minded, process driven, analytical change agent and decision maker with a clear vision and the ability to implement improvement measures directly impacting positive dealer performance.
• Ability to read and accurately interpret financial statements.
• Exceptional written and oral communication skills, ability to maintain confidentiality and tact and to effectively conduct presentations/public speaking.  
• Exceptional project management skills with a strong track record of success in managing multiple projects.
• Excellent change management skills – enjoys new challenges, displays pro-active behavior, self-motivated and ownership of tasks.
• Knowledge of local, regional and national regulations for business practices, employment and safety laws.
• Farm background preferred, not required.
• Must be able to meet deadlines and handle a high-volume workload in a fast-paced environment with a strong attention to detail.
• Strong English language skills, French and/or German skills a plus.
   

Full Time Benefits Include:

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment