Dealer Process Manager

Your role on our team:

The Dealer Process Manager plays a critical role in the successful implementation and ongoing management of dealer-related digital processes. The position is responsible for ensuring the seamless coordination between the retail dealer systems and the dealer networks, directly contributing to operational excellence and business growth.

•    Coordinates and manages the rollout of new dealer processes related to the FARMPOINT™ system integration.
•    Monitors progress and success of implementation activities, identifies challenges early, and drives corrective action plans.
•    Leads cross-location coordination to ensure consistent rollout.
•    Serves as primary liaison between CLAAS, vendors, and dealers to ensure clear communication and alignment during system use.
•    Supports process design efforts to align FARMPOINT functionalities with CLAAS business models and dealer workflows.
•    Facilitates requirement gathering and communicates inputs to internal development teams to shape system enhancements based on dealer feedback.
•    Organizes and conducts training sessions on CLAAS Partner Office tools to enable adoption and effective usage by dealer staff. 
•    Provides dealers with analytics-based insights to optimize parts ordering and inventory management.
•    Drives continuous improvement initiatives to streamline the aftersales chain and enhance customer satisfaction.
•    Oversees efficient parts inventory management to maintain optimal stock levels while minimizing excess or obsolete parts.
•    Analyzes storage and logistics data to improve parts storage efficiency and reduce turnaround times.
•    Implements and maintains key performance indicators (KPIs) such as inventory turnover and fulfillment lead times.
•    Manages escalated parts-related issues by coordinating cross-functional teams to ensure swift resolution and minimize operational impact.

Note: This position includes frequent travel; a valid driver’s license with an annually verifiably safe driving history and passport are required. The position will require overnight travel and weekend or evening work.

Your profile:

•    Bachelor’s degree Computer Science, MIS or similar field or equivalent work experience or;
•    Bachelor’s degree in business administration, Engineering or related discipline, Data Science, or related field preferred, not required.
•    3-5 years of relevant work experience preferably in a dealer environment.
•    Proven experience in process management, project coordination, or dealer/retailer operations, ideally within the agricultural or related industries
•    Experience using Tableau or other relevant report creation software.
•    Demonstrates strong analytical skills for monitoring business processes, system implementation, and performance tracking
•    Communicates effectively and interacts professionally with diverse internal and external stakeholders
•    Manages multiple priorities in a dynamic environment and adapts to evolving role responsibilities
•    Shows proficiency in office software; experience with CLAAS Partner Office tools or similar platforms considered advantageous
•    Strong understanding of dealer processes, especially in parts and service-related areas
•    Affinity for data and digitalization
•    Brings experience in system implementation at a dealer level; project management skills preferred

Full-time Benefits Package Include:

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment